Return Policy:

Due to the exclusivity and limited availability for some of our items, all sales are considered FINAL upon receipt of payment unless it falls under fault of Jé 28. NO CANCELLATIONS. NO REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS! ALL SALE ITEMS ARE FINAL SALE - NO EXCEPTIONS.    

 We do not provide refunds or exchanges, however, returns for store credit are accepted within 7 business days after delivery date: 

• Items purchased from JÉ 28 are eligible for store credit within 7 days after delivery receipt. All returns will be refunded via store credit in the form of an E-Gift Card code . RETURN ITEMS MUST be POST MARKED no later than 7 days from date of delivery to be eligible for credit or exchange.

• Store credit can be used immediately and never expires.
• Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted for return .
• You will be responsible for covering the shipping costs to return your item(s).
• We recommend using a trackable service such as USPS flat-rate shipping.
• Items must be unworn, unwashed, and in original condition (including all paperwork, packaging, accessories) with tags attached.
• Bodysuits, swimwear, and sale items will not accepted.
• Jé 28 is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Please use the Returns FORM that was shipped with your order.

Returns for CREDIT/ EXCHANGE can be sent to:

Return Address:

Jé 28

6710 Laurel Bowie Rd

P.O. Box 2376

Bowie, MD, 20718

 Please be sure to include your order number and/or the returns form with your return. Please be sure to FILL OUT THE FORM if you are exchanging to indicate the SIZE/ COLOR you are exchanging for.

RETURNS RECEIVED 

We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.

 Packages that are returned to Jé 28 due to an incomplete or incorrectly supplied address, customers will be responsible for any new shipping costs associated with resending the package.

 

The standard shipping is Priority Mail via USPS, 2-3 days delivery (including Saturdays)from the date that it is shipped out, not from the date that the order

is placed. We also offer Priority Express for expedited deliveries.

Pre-order items have ship dates listed in the item description.

If you choose Priority Express for a pre-order item, it will NOT ship Express until the listed ship date. The shipping fee added to your order includes the weight of the product, tracking number confirmation, insurance, shipping and handling. Every package will have a tracking number.

Once the payment is accepted you will receive an e-mail confirmation of your order. Once your item(s) is shipped, you will be notified by e-mail with your tracking number.

A lot of times your order may ship after 1-3 business days upon ordering; however, depending on the volume of orders, please allow 5-7 business days to process your order.

 

If you select express shipping, your order will ship out the same day if the order is placed by 1:00pm EST. Express orders placed after 1:00pm EST will ship out the following business day. Express orders placed on Saturday or Sunday will ship out the next business day.

Please note that je28thelabel.com is NOT, under any circumstance, responsible for packages lost/damaged in transit, incorrectly supplied addresses, unclaimed/refused packages, or lost/stolen packages marked "Delivered" by USPS.

If your package falls under any of these categories, please contact USPS directly to file a claim at 800-275-8777.

Standard: $10.00 (flat rate) 3-7 Days (Saturday Included)

Priority: $12.00 (flat rate) 2-3 Days (Saturday Included)

Express: $35.00 (flat rate) 1-2 Business Days*

*Priority express ships out the same day if the order is placed by 1:00pm EST.

Express orders placed after 1:00pm EST will ship out the following business day.

Jé 28 is NOT responsible for any potential delays after items have been shipped as it is provided by the carrier and may vary with weather and package origin and destination.